---
title: "Lead notification emails aren't arriving. Why"
category: troubleshooting
slug: lead-notification-emails-aren-t-arriving-why
canonical_url: https://lemaudit.com/help/troubleshooting/lead-notification-emails-aren-t-arriving-why
last_reviewed: 2026-05-04
source: LemAudit Help Center
---
# Lead notification emails aren't arriving. Why?

Check 3 things in this order: your spam folder, the **Branding → Notifications** toggle, and the reply-to address. 9 in 10 missing-email reports are a spam filter or a typo. New leads still show in your dashboard within 30 seconds.

## What "missing" usually means

A lead notification is one short email LemAudit sends each time a new lead lands. It comes from no-reply@lemaudit.com. If you do not see it, the email almost always arrived but landed somewhere you did not look. Less often, the toggle is off, or your mail server bounced it because the reply-to address is broken.

Think of it like a doorbell. The doorbell rings every time, but if your phone is on silent, you only hear it when you check.

## How LemAudit sends and tracks it

Each lead capture queues an email through our send-email edge function, which uses Resend with the lemaudit.com sender domain. We log the attempt in lead_events with one of 3 outcomes: sent, bounced, or skipped. Open the [lead detail page](/help/leads/what-information-does-a-lead-detail-page-show) and look at the timeline to see which one fired for that specific lead.

Notification toggles live in **Branding → Notifications**. The reply-to address sits in the same panel. If the reply-to is invalid, Resend bounces the email and marks the lead_event as "bounced" within 60 seconds. The [webhook channel](/help/integrations/how-do-webhook-notifications-work) is a good backup: it fires even when email is paused.

## Worked example

An agency stopped seeing notifications on day 12. They opened 1 lead, saw a "bounced" event, and noticed the reply-to was set to "owner@" without the domain. They fixed the address, clicked **Send test email**, and got the test in 8 seconds. The next 14 leads all delivered.

## When this isn't right

If you have checked the toggle, the spam folder, and the reply-to, the next likely cause is your own mail server. Corporate filters sometimes drop bulk senders silently. In that case, switch the alert channel to a [Slack webhook](/help/integrations/how-do-webhook-notifications-work) or check the [pipeline view](/help/leads/how-does-the-lead-pipeline-work) every 5 minutes until IT whitelists the sender.

*Category: Troubleshooting*

## Related
- [How do I get my first lead](https://lemaudit.com/help/getting-started/how-do-i-get-my-first-lead)
- [How does the lead pipeline work](https://lemaudit.com/help/leads/how-does-the-lead-pipeline-work)
- [How do webhook notifications work](https://lemaudit.com/help/integrations/how-do-webhook-notifications-work)

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For the interactive version visit https://lemaudit.com/help/troubleshooting/lead-notification-emails-aren-t-arriving-why